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Please allow 5-7 business days for your items to ship out.

Note for holidays: Any purchases made after December 20, 2024 will not be fulfilled until after January 3, 2025.

• Thanksgiving delays: Any orders placed by November 25 will be shipped out on November 26. Any orders placed after November 25 will be shipped out during the first week of December.

• Christmas delays: Any orders placed by December 17 will be shipped out in 2024. Any orders placed after December 17 will be shipped out in January 2025.

Please allow up to 2 business days (M-F) for your pick-up order to be ready. Any orders placed after Fridays at noon will be available for pick up the following Tuesday.

You can pick up your order from SCCA’s main studio at 301 E. 11th Street in the basement of ArtsBuild. Enter the lobby door facing 11th Street and take the elevator down to B level.

Our open hours are:

• Sunday | 11 AM - 5 PM

• Monday | Closed

• Tuesday-Thursday | 10 AM - 8:30 PM

• Friday & Saturday | 10 AM - 4 PM

Thanksgiving delays: Any orders placed by November 25 will be available for pick up on November 26. Any orders placed after November 25 will be available on December 3, 2024.

Christmas delays: Any orders placed by December 20 will be available for pick up through December 22, 2024. Any orders placed after December 20 will be available for pick up on January 3, 2025.

We do not accept returns. We also do not offer refunds or credits for any merch purchases.

If your package arrived damaged, please email us at studio@sceniccityclayarts.org with photos and more details. SCCA is not responsible for lost or stolen packages.